Your guarantee

We inspect our boots carefully prior to despatch so you should receive them in perfect condition.  If, for any reason, you are not completely satisfied they may be returned, provided they remain in the same condition in which you received them, within 31 days, and we will replace them or refund your payment in full as required. This guarantee does not affect your statutory rights.

Delivery/Queries

All boots in the sizes listed on the site are available for immediate despatch.  If you have any queries please email sales@dewinterboots.com or telephone us +44 (0)1273-567828 between 8.30am and 5.00pm Monday to Saturday and we will be pleased to help. The office is closed on bank holidays.

Returns

In the event that an item does not meet your expectations please let us know and we shall forward appropriate return instructions.  We provide a free courier returns service throughout mainland UK.   Boots must be returned within 31 days in perfect condition otherwise we cannot accept them back. We recommend boots be tried on a carpeted surface, to prevent damage.

Colours

We endeavour to ensure the accuracy of the colours in this catalogue, however there may appear to be slight variations between photographs and products due to lighting conditions.

Boot repair service

We provide a maximum level of compensation of £60 per consignment of repairs in the event that a package becomes lost or damaged in transit when using our courier service.